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Independent Living News & Policy from the National Council on Independent Living

Free Webinar – Improve Quality: Improve Relationships

How one organization developed clinical systems to improve outcomes for individuals and relationships with payers.

NASUAD Logo - National Association of States United for Aging and DisabilitiesUnited Disabilities Services provides direct services to over 5000 clients annually with a network of programs that are designed to foster independence, self-sufficiency, and community integration. Their Home and Community Based (HCBS) service coordination department provides services to approximately 2,000 clients annually and recently achieved NCQA Case Management LTSS Accreditation. The HCBS department is dedicated to advancing the abilities that empower individuals to live independently and safely at home. They are guided by a mission to provide quality services in the home and community that enhance the independence and enrich the lives of seniors and individuals with disabilities. The highest priority amongst those served through the HCBS department is to remain in their home. To facilitate this they developed a Quality Management Program that incorporates multiple measures to reduce preventable hospitalizations by identifying and mitigating high risk factors. This work has driven their business practice and created synergy with other professionals in their community. 

Join us on Wednesday, November 28, 2018 from 12:30 – 1:30 p.m. Eastern as Debra Scheidt, Executive Director of United Disabilities Services (UDS) describes how they incorporated the use of clinical tools and language to improve outcomes for their clients and relationships with payers and providers of health services.

Learning Objectives:

  • Understand how a specific quality management program can improve outcomes for individuals
  • Understand how to incorporate clinical tools, resources and language in your community-based organization
  • Understand how to use this program and tools in your relationships with payers of health care services.

This one hour webinar is available as part of the Business Acumen for Disabilities Grant provided by the Administration for Community Living to the National Association of States United for Aging and Disabilities in collaboration with national partners*. The HCBS Business Acumen Center is dedicated to providing resources to sustain disability organizations.

*Grant Partners include: American Association on Health and Disability (AAHD), American Network of Community Options and Resources (ANCOR), National Association of State Directors of Developmental Disabilities Services (NASDDDS), National Association of States United for Aging and Disabilities (NASUAD), National Council on Independent Living (NCIL), National Council on Aging (NCOA), National Disability Rights Network (NDRN), University of Minnesota – Institute of Community Integration.


  1. Tina Hicks-Pike says

    I am in South Dakota on disability and have been working hard to get off and go back to work to utilize my master’s degree and am a Certified Grant Writer. However the help for disabled has declined dramatically and what is left, seems to go by what the individual organizations and their individuals decide what to do.
    I get close to go back to work, however the 1 consistent things that keeps from doing so is being able to put a roof over my head, much less a healthy indoor environment roof for myself and my service dog. There is a lot of toxic mold, which is what caused my seizures, CMS severely, and others. I also have other health challenges that don’t make it easier, like 1 kidney, adrenal glands failure, raynauds, almost prescription resistant, multiple allergies instead of just 1, etc.
    I have had concussions, injuries that have affected different area’s in my brain. Since my alcoholic abusive father, his wife and my birth mom didn’t want to deal or help me with it, although my father is able to in many ways and birth mom in others, they told me when my brother died 2 yrs ago they only had 1 child and he is dead now and for me to leave their lives forever.
    Sorry I know I rambled or skipped around, but the positive side is I am starting to recognize it.
    Oh also there is no healthcare other than prescriptions that SSDI, that I know of will pay for.