• Wednesday, January 9 from 3:00-4:30 p.m. Eastern
• Register online

NASUAD, in partnership with the National Council on Independent Living (NCIL), surveyed aging and disability Information & Referral/Assistance (I&R/A) agencies nationwide in 2018 to learn about important trends and developments in the field. The survey looked at a variety of key topics, including referrals and service needs; partnerships and system building; technology; quality, training and certification; financing and sustainability; and changing inquirer demographics. Join us for this webinar to hear about the themes and findings that emerged from the survey. From serving more individuals with complex needs to assisting inquirers in new ways, I&R/A programs are operating on the front lines of a changing service delivery system.

Real-time captioning will be provided for this webinar.

Our presenters are Nanette Relave, Senior Director of the National Information & Referral Support Center, NASUAD, and Lindsay Baran, Policy Analyst, NCIL.

How one organization developed clinical systems to improve outcomes for individuals and relationships with payers.

• Wednesday, November 28, 2018; 12:30 – 1:30 p.m. Eastern
• Register online
• Related Video: Stories from the Field: United Disabilities Services

United Disabilities Services provides direct services to over 5000 clients annually with a network of programs that are designed to foster independence, self-sufficiency, and community integration. Their Home and Community Based (HCBS) service coordination department provides services to approximately 2,000 clients annually and recently achieved NCQA Case Management LTSS Accreditation. The HCBS department is dedicated to advancing the abilities that empower individuals to live independently and safely at home. They are guided by a mission to provide quality services in the home and community that enhance the independence and enrich the lives of seniors and individuals with disabilities. The highest priority amongst those served through the HCBS department is to remain in their home. To facilitate this they developed a Quality Management Program that incorporates multiple measures to reduce preventable hospitalizations by identifying and mitigating high risk factors. This work has driven their business practice and created synergy with other professionals in their community.  [Read more…]

• Friday, September 28, 2018; 12:30 – 1:30 p.m. Eastern
• Register online

Trends change. Keeping an eye on changes in the business environment can help community based organizations (CBOs) identify ways to expand their businesses, modify their practices or meet new and enhanced outcomes for the people they serve.

In 2017, Community Options Enterprises, a subsidiary of Community Options, a national non-profit organization, conducted an environmental scan that included a review of labor statistics and other corporate and business trends. They found that of the days they worked, 38% of people in management, business, financial and other professional occupations did some or all their work from home. The trend for more businesses and industries to utilize remote workers inspired Community Options Enterprises to develop a business model that meets the needs of changing corporate practices while fulfilling their organizational mission to develop and operate entrepreneurial businesses that successfully integrate people with disabilities into the workforce.  [Read more…]

The HCBS Business Acumen Center, administered by the National Association of States United for Aging and Disabilities (NASUAD), with support from its national partners and with funding provided by the Administration for Community Living, launched the Stories from the Field Contest in March 2018 to collect examples of business strategies used by disability community-based organizations (CBOs) to sustain or grow their community-based business.

This contest was designed to encourage community-based organizations serving people with disabilities to share their experiences building new business relationships, negotiating contracts, and expanding or establishing new lines of business.  [Read more…]

The National Association of States United for Aging and Disabilities (NASUAD) is pleased to announce that state teams from Illinois, Minnesota, and Virginia have been selected to participate in the 2018 – 2019 Home and Community-Based Services (HCBS) Business Acumen Center Business Development Learning Collaborative. The learning collaborative launched in May at the NASUAD 2018 MLTSS Symposium and Spring Meeting in Philadelphia, PA.

Each state team participating in the learning collaborative is comprised of community-based organizations* (CBO) serving persons with disabilities, state agencies and other related partner organizations. Together, they will evaluate the CBOs business environment and develop and implement business strategies that are designed to strengthen and sustain the CBOs operations. The partners within the state team will support successful implementation of the strategic plan by helping to identify, understand and developing strategies to minimize or alleviate any obstacles.

This effort is led by NASUAD in partnership with seven national organizations and funded through a grant from the Administration for Community Living. To learn more about the resources and opportunities available through the Business Acumen Center, please visit the HCBS Business Acumen Center at hcbsbusinessacumen.org.  [Read more…]

HCBS Business Acumen Center Toolkit – Disability Network Business Strategies: A Roadmap to Financial and Programmatic Sustainability for Community-Based Organizations

Step 1: Prepare. Understand the Business Environment and Your Place within It

The National Association of States United for Aging and Disabilities (NASUAD) is pleased to announce the release of the first module of the HCBS Business Center Toolkit, “Disability Network Business Strategies: A Roadmap to Financial and Programmatic Sustainability for Community-Based Organizations”. This resource is a “how-to’ guide designed to help Community-Based Organizations (CBOs) evaluate, plan, develop and implement strategies to help build and sustain their organizations in various business climates.

The first module, Step 1: Prepare. Understand the Business Environment and Your Place within It provides guidance to CBOs serving people with disabilities on the information, data and people needed to inform the development of their strategic plan. This module will help the CBO identify and/or refine their vision and mission, conduct an environmental scan and strengths, weaknesses, opportunities and threats (SWOT) analysis, and identify champions. This user-friendly resource includes a collection of templates that CBOs and their teams can use to document their findings and ideas.

You can access the first module of the toolkit in PDF or plain text.  [Read more…]

Dear Aging and Disability I&R Professionals,

Earlier this month, we invited aging and disability I&R/A programs to take the 2018 Aging and Disability I&R/A National Survey. Given its comprehensive nature, the deadline to complete the survey has been extended to April 30.

For efficiency and consistency, your agency may wish to coordinate a single response to the survey on behalf of your agency. The I&R Center’s director, Nanette Relave, is available to address questions, offer assistance, and provide the survey in an alternate formats. She can be contacted at 202-898-2578 x305 or nrelave@nasuad.org.

The 2018 Aging and Disability I&R/A National Survey is designed to assess the state of Information and Referral/Assistance (I&R/A) systems serving older adults, persons with disabilities, and caregivers. Findings from the survey will highlight important trends and developments in the provision of I&R/A services as well as innovative practices. The results of the survey will be compiled into a final report and shared with the I&R/A network. This survey is being conducted in partnership with NCIL.

We truly appreciate your time and assistance in completing this survey to increase our collective knowledge and understanding of the delivery of I&R/A to older adults and individuals with disabilities!

The HCBS Business Acumen Center is accepting applications for its second learning collaborative, the Business Development Learning Collaborative. The purpose of the Home and Community-Based Services (HCBS) Business Acumen Business Development Learning Collaborative is to bring together three to five (3-5) state teams comprised of community-based organizations (CBO) serving persons with disabilities, state agencies and other related partner organizations to evaluate their business environment and develop business strategies to strengthen and sustain community-based organizations that serve people with disabilities.

Each team will work together to evaluate the environment that CBOs currently work within, conduct a strength, weaknesses, opportunities and threats (SWOT) analysis of their operations, analyze and utilize the combined external and internal data to develop a strategic plan that describes how each disability-focused CBO will maximize reimbursement, diversify payer sources and expand their business portfolio with the goal of long-term sustainability for their operations and meaningful outcomes for the individuals they serve. The partners within the state team will help each CBO identify, understand and develop strategies to minimize or alleviate any obstacles to their success and support implementation of the strategic plan.

Applications are due by Tuesday, April 10, 2018.

Access the application and further information.

“Tell me and I forget, teach me and I may remember, involve me and I learn.” ― Benjamin Franklin

Maneuvering change, developing strategies and implementing solutions can quickly become overwhelming if your organization feels like it is alone in its quest for success. Fortunately most Community Based Organizations (CBOs)* have found that connecting and sharing with other CBOs provides critical information and insight as they seek ways to diversify their organization, develop new payment streams, customize services to a new clientele base, meet contractual obligations or otherwise advance their business.

The Disability Network Business Acumen Learning Collaborative works together to develop and implement business-related strategies to state-specific challenges to integrating long term services and supports and healthcare services. Each state team includes at least one state agency and CBO serving persons with disabilities (physical, intellectual and/or developmental). Most also include an integrated healthcare entity or other organization dedicated to the sustainability of CBOs serving people with disabilities. Working together, they serve as an example for how states, health plans and CBOs can enhance business relationships and develop sustainable business paths.

Join this webinar on February 28, 2018 from 12:30 – 1:30 p.m. Eastern as representatives from Missouri, New Hampshire, New York and Texas describe how they have shared experiences to help each other advance solutions to resolve common issues.  [Read more…]

The results of your Community Based Organizations (CBO)* environmental scan, SWOT analysis and feedback from stakeholders and champions may highlight opportunities for growth and development or a need to respond to a changing environment. The results of your research may indicate that some parts of your operation may need to change. Whether the change is related to improving efficiencies, providing a better or different service, working with different partners or something else, the development of a strategic plan will guide the work that needs to be done. With a well-informed strategic plan in hand, you will work with your team and others to implement the needed changes. This process requires specific attention to ensure that you meet the targets that you have outlined and that the people impacted are informed and engaged in the process.

Join on November 15, 2017 from 12:30 – 1:30 p.m. Eastern as Mark Davis, Executive Director at the Ohio Provider Resource Association and the Center for Epidemiological Research for Individuals with Intellectual and Developmental Disabilities describes how to use the information collected during your environmental scan and SWOT analysis along with the feedback and insight you received from stakeholders and champions to develop and implement your strategic plan.  [Read more…]